How we ensure exceptional support

It's in our blood

We've always been dedicated to delivering exceptional support. We didn't want to be 'just another cloud company' with a shaky service reputation, so we built a team and processes that ensure we treat every customer and issue with the attention they deserve.

Badges to prove it

We had no trouble getting our service and support functions accredited to ISO standards. Our policies, processes and people meet and exceed these requirements so that you can rely on us to keep you online.

We guarantee it

We guarantee 100% uptime, 15-minute ticket response, 1-hour replacement of failed components and out-of-band control over KVMoIP. We also promise that you will always have access to a knowledgeable expert.

An extension of your team

Isn't it nice when a company you buy from remembers who you are, what you buy and more? That's why we put customers at the centre of our operation, so that we can act as a familiar extension of your team.

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