Our service and support philosophy is what separates us from the competition. No matter what the cause, a problem shared is a problem halved, so we work together with you to make sure every issue is resolved quickly and satisfactorily.
How we ensure exceptional support
It's in our blood
We've always been dedicated to delivering exceptional support. We didn't want to be 'just another cloud company' with a shaky service reputation, so we built a team and processes that ensure we treat every customer and issue with the attention they deserve.
Badges to prove it
We had no trouble getting our service and support functions accredited to ISO standards. Our policies, processes and people meet and exceed these requirements so that you can rely on us to keep you online.
We guarantee it
We guarantee 100% uptime, 15-minute ticket response, 1-hour replacement of failed components and out-of-band control over KVMoIP. We also promise that you will always have access to a knowledgeable expert.
An extension of your team
Isn't it nice when a company you buy from remembers who you are, what you buy and more? That's why we put customers at the centre of our operation, so that we can act as a familiar extension of your team.
Got questions?
Book a free consultation with us. No hidden agenda, just a completely free, no obligation discussion about how we could meet your hosting needs.
